Wednesday, December 28, 2016
The worst airlines in customer service in the world
With the growing number of airlines in the world, with the rise in passenger numbers around the world, some airlines tend to use different means to promote themselves and attract people to it. One of these methods is to reduce the ticket price leads to a decline in the level of services provided by the company, on top of customer service. Publish travel site "Travel + Leisure" his list of the worst airlines in terms of customer service, and pointed out that some problems may be beyond the control of companies, such as flight delays as a result of bad weather or loss of bags are non-recurring and other problems that annoy passengers.
However, this does not apply at the level of customer service provided by the company, they are subject to the full will and management, and is the service level of the most important factors shaping the final impression of the passenger travel as a whole experience, and begin customer service from the moment you enter the passenger on the website of the company to the moment of receipt Last bag in preparation for leaving the airport.
And it adopted a site classified as a survey of the views and experiences of patrons, and focused more complaints about the mistreatment of staff and representatives of the company with customers, as well as the weakness of the training of cabin crew on board the plane, and it was notable acquisitions of US companies on most of the top spots on the list.
5. American company "American Eagle" is one of the branches of "American Airlines", and complains travelers from treating confrontational staff and non-friendly style, and see one of the passengers that had been allocated staff half the time they spend in scolding passengers and debate with them to carry out their duties properly when received the company this negative assessment about customer service.
4. "USA Airways" American: The company suspended its flights in October / November last, in 2013, merged with the "American Airways", which became the largest airline in the world after the merger, and decided the last stop sign "US Airways", and received two companies negative feedback from passengers about the level of customer service which replaced "American Airways" in the 11th place on this list, and observers were waiting to see whether this expansion will be reflected in the size of improved customer service.
3. Company "Oljugiant" Airways is an airline internal governing flights between US cities as well as flights "charter" to "Canada" and "Mexico", and characterized by low fares, but received a barrage of criticism about the poor aircraft conditions and ill literature serve its customers as well as complacency crew with passengers.
2. Company "Izzy Gat" British: is to fly cheap also firm, all dedicated to economic class seats, complain passengers from poor organization, where repeated problems at the gates, leads congestion to prolong the proceedings, also complained of multiple types of surcharges.
1. American company "Spirit" is one of the low-cost carriers, calling readers as the worst airline in the world because of the mistreatment of our customer service staff, and the company is trying to improve the negative image through their account on "Twitter", but did not succeed in absorbing the anger of customers who believe that their employees do not bother Akbdon themselves just "pretend" interest in the affairs of the passengers.
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